www.bluepearlvet.com

Let me start by saying that on June 39 out 0 pop 0⁰

Let me start by saying that on June 3, we took our dog to Banfield for his annual check-up and vaccines.Everything about him was normal—he played, ate, drank water, and went to the bathroom like always.The only thing I noticed was that his abdomen looked slightly bloated.I told the doctor immediately.After running routine tests, they said they had to do a special one because his liver enzymes (ALT, ALP, GGT) were extremely elevated. Clearly something was affecting his liver function.We were given two options: take him to the ER or take him home with medications to monitor him. If anything seemed off, we were to take him back to the ER right away.So we took him home with the meds and monitored him all day. The next day, even though he seemed the same, we didn’t feel comfortable. We wanted more thorough testing (which Banfield did not offer) to understand why his liver levels were so high.So we went to Blue Pearl Hospital, which Banfield highly recommended.Worst decision ever.To make a long story short, they made us wait over four hours before they admitted our dog.I had to keep asking for updates—they wouldn’t tell me anything about his condition.Other clients arrived after us, spent 20 minutes in the waiting room, and were sent home while we were just ignored.Finally, after I lost my patience, we were given a room. A doctor finally explained the situation.She told us that the test Blue Pearl had just done was not accurate or reliable enough to assess his liver, and that the proper test couldn’t be done until the next day because the right person wasn’t available.So they said he had to stay hospitalized overnight.In our emotional state—stressed, terrified—we didn’t react the way we should have.Now it’s clear:Why did they run a test that wasn’t even useful if they couldn’t get real results?Why keep him hospitalized if it wasn’t necessary?The answer is simple: money.They could have easily scheduled us to come back the next morning, but no—they saw an opportunity to charge more.The next morning we called at 9 AM to ask if the test had been done. It hadn’t.Even though he stayed overnight supposedly so the test could be done first thing in the morning.At 11 AM, we showed up—angry—and asked again. A receptionist named Mily thankfully helped us find out what was going on, and confirmed: nothing had been done.Our dog is very spoiled and loved. I can't even imagine how scared he must have been—locked in a cage, hooked to fluids he didn’t even need, and wearing a hard plastic muzzle that injured his nose and mouth.I asked to see him and he looked absolutely terrified.We spent time with him in a room, and they didn’t run the test until 1 PM.Finally, we spoke with Dr. Bradley P. Book.At first, he gave us information calmly—but as we asked more questions (which we had every right to do), he became irritated, rude, and completely unprofessional.He even raised his voice at us. My daughter was on the phone asking questions as well, and he snapped.If you can’t show basic compassion or human decency, you should NOT be working in animal care.Then—guess what—he told us they needed to do more tests to truly know the condition of our dog’s liver.And, of course, they wanted to hospitalize him AGAIN.We refused. Only then did he offer to do the tests right away and let us take our dog home.Why wasn’t that the original plan?Simple: they wanted to squeeze more money out of us.Let me also say—we were never shown any actual test results. Just verbal summaries from the doctors.So again: why do two prior tests if they weren’t useful?The only reason I see is to inflate the bill.Everyone knows vet care is expensive—we’re prepared for that.But it’s disgusting and cruel to exploit people in distress, knowing we’ll agree to anything to save our beloved pet.Of course, they quickly offer Care Credit so you can charge even more money.Conclusion:NEVER take your pets to this hospital. EVER.I will continue sharing our horrible experience over and over again.This place is inhumane, unethical, and run like a business, not a place of care.Dr. Bradley P. Book is unprofessional, aggressive, and clearly lacks empathy.To the nurses Claudia and Cat Soto, thank you for your kindness.And to Mily at the front desk—thank you for your support.Sadly, our little one is now an angel.And my biggest regret is that he spent two of his final days at Blue Pearl Hospital, a place that didn’t deserve to care for him.P.S.:Banfield and BluePearl are both owned by Mars, Incorporated.Now it makes sense why they constantly recommend each other—it’s all about business, not care

Date of experience: Jun 03, 2025