I have refrained from writing this review because I never want to intentionally harm a business. However, I feel that we were grossly misled on our sales call, and part of this is due to our inexperience. I want others to know the right questions to ask before working with them or any BnB Arbitrage company.After three calls with their sales representative, we were excited to work with them, as their DFY model seemed ideal for our entry into the STR market. We asked if everything was included in the initial fee, and we were told yes. However, after paying and having our onboarding call, we learned that interior design was an additional fee, and that not everything was included.They are trying to keep us locked in due to the contract we signed. The issue is that, as newcomers, we missed the fact that interior design was not mentioned in the contract. We trusted the information shared during multiple Zoom calls and the written FAQ, which states: “This is NOT just another coaching program or course. When you work with us you will have a team assigned to you and we will do 95% of the work for you, including but not limited to: finding your ideal property, negotiating the lease, interior design, furnishing, writing your Airbnb listing, helping set up your LLC.”As soon as we realized we were misled, we requested a refund. They refused, claiming they had already done significant work for us (which is untrue) and that we had already watched the course. We proposed a refund minus $3,000 to account for the one onboarding call and course, which we felt was very generous, given that the course content could easily be found through free resources like YouTube. After a lengthy back-and-forth, they offered us $1,000, significantly less than what we paid.We then took the step of filing a chargeback with our credit card (something we’ve never done before and don’t take lightly as I never want to intentionally harm a business). Once they received notice, they asked us to withdraw the chargeback, stating they would “negotiate” with us once it was withdrawn. We explained that our trust had been broken, and we were open to withdrawing it only if we could come to an agreement first. They refused to negotiate until we withdrew the chargeback, which felt designed to pressure us into compliance.We requested the Zoom recordings where we specifically asked about additional fees, but they refused to provide them, sharing only the first call recording.While some may have had a positive experience with them after receiving all the facts upfront, be warned: even if they mislead you, they will not take accountability, issue a refund, or act with integrity. We found them to be unethical and would not recommend them.
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We empower aspiring entrepreneurs to build profitable Airbnb listings without needing to own property, through our lease and leverage model that arbitrages rental homes into short term rentals.
We handle all the work to find, design, launch and manage your short term rental. We are the only completely done-for-you (DFY) rental arbitrage service. We combines education, coaching and a dedicated operations team to successfully launch and manage your very own profitable Airbnb short term rental.
Our program also offers a complete interior design program where we design a unique property that is sure to stand our on Airbnb, giving you a competitive advantage. Our interior design service is completely done-for-you (DFY). We design your property to give you a competitive advantage in your market, we source everything that is needed for your property, including staging your unit for a perfect launch, and professional photographs that make it stand out on Airbnb.
Our clients typically are able to start earning their first revenues in under 90 days, and 75% earn Superhost status on Airbnb in under 4 months.
We have sourced, designed and launched over 500 Airbnb's for our clients all across the US.See more
