Called company on arrival back in Bristol. Firstly phone continually rang & rang - tried for 15 mins. Eventually the company called us back and said there phone was playing up. They advised car would be with us 30/45 mins. We only had hand luggage after 1 hr car still didn't arrive, I called them again - they answered straight away this time !!!!! To be told another 15 to 20 mins they would be with us. Standing outside in the cold at 1.30am isn't fun. We were 2 adults and thankfully no elderly or babies with us. Terrible customer service WON'T use them again. Car eventually turned up, we drove off then realised as its keyless it wasn't our key !!!!!!!! Complete disaster
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