The reason for my 1 star rating is because of the fact that in the new coffee lounge, there are no prices displayed on the cakes. When I asked why, the lady behind the till told me that it’s because that’s how they run the business and they do not want customers to know the prices of the cakes until they are paying so it doesn’t put them off. When I mentioned how unfair this is for those who are on a budget, she shrugged her shoulders and said it’s not her decision. Which I understand, however it needs to be taken into account.There were some people in there, not asking the prices and just buying what they liked but I find this to be very excluding for those who do need to watch their pennies. Those who like myself work very hard but due to the cost of living, the price of a cake does need to be considered before being at the til and purchasing and I’d rather do this at my own leisure whilst queuing, instead of facing the humiliation of having to ask until I can find one which is within my budget.I don’t think it’s fair to exclude customers who have been supporting the garden centre for decades and spending what they can, by not showing the prices and making what should be a happy experience a humiliating one. Prices should always be shown, so the customer can make their own decisions in their own time.
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