I discovered a ship to address problem just hours after I placed an order with Bulkfoods.com (they were prepared to ship to an address I never indicated on their order page). So I immediately called them, spoke with David who refused to help in any way ("we are going home for the day. We're closing"). When I begged he said it would be taken care of the next day. I followed up with an email to Bulkfoods.com detailing the problem, & the needed resolution. Bulkfoods.com responded via email saying that they would not rectify the problem, would ship to the address I had indicated, which is not true, & that they would charge me to make any changes. I told them to cancel the order and refund my money which they have refused to do.
The problem that had arisen was easily correctable, but the representatives of Bulkfoods.com were callous, unreceptive, and unwilling to hear or to help, though intervention on their part would have quickly resolved what is now a significant matter-- one in which I the consumer, and their would be customer, have been slighted and am being ask to bear the burden for multiple negligences on the part of Bulkfoods.com.
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