I always thought a company like Burt's Bees would have a solid reputation, so I was surprised with my recent customer service experience with them. I've been using their lip products for about five years. They're not my absolute favorite products, but they do the job nicely enough, so I use them. Recently, I picked up a sealed Bee's Burt lip product at a local grocery store. The next day, when I opened up the product and tried to apply it, it had the consistency of a glue stick. It literally glommed onto my lips and felt really difficult to clean off. I wrote down the details from the packaging and then tossed the product straight into the garbage. It was unusable.The following day, I called Burt's Bees customer service, ready with all of the information I'd need in order to inform them of this quality issue. The representative barely reacted when I told her what happened. I even had to offer to give her the product number and codes and encourage her to look into it; let's just say it didn't feel promising.I was also surprised that she didn't apologize on behalf of the company and didn't express even the slightest empathy for the frustrating/disappointing experience and utter waste of my hard-earned money. In addition, she offered no replacement, complimentary discount, etc. I didn't expect or demand any of the above, but it's usually offered to me on the rare occasion that I have to call a company and courteously report a major quality issue to them.This wasn't the most horrendous experience, but the customer service response to a serious quality issue was a surprise and a disappointment. Consequently, I will most likely never buy another Burt's Bees product again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Burt's Bees offers natural personal care products, including truly natural skin care products, hair care products, soaps, lotions, natural baby products, and more. And we're committed to The Greater Good for all.
