I found a great deal online after being tipped off by a friend, and ordered 2 packs of their clearance products. I received an e-mail confirmation of my order, then promptly forgot all about it - I suppose I'm so used to companies e-mailing me again when they've despatched my order that when I didn't have any further messages from them I just didn't think any more about it. It was only a chance conversation with someone more than a month later that reminded me that I'd placed an order and never received anything. I got straight on to their customer services by e-mail to explain all this and ask whether they'd despatched my order. I was horrified to be told that yes, it had been shipped out and there was a signature by someone I'd never heard of accepting the delivery. However, customer services were very helpful in the circumstances, bless 'em, and arranged another parcel to be sent out to me which I received very quickly, so I didn't miss out on my lovely Burts Bees beauty products after all. I have enough for myself AND some luxury stocking fillers for Christmas - I'm very happy with both the products and the customer service I received, thanks to all concerned, although I'd suggest a despatch confirmation e-mail might be a good idea in addition to the order confirmation one.
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Burt's Bees offers natural personal care products, including truly natural skin care products, hair care products, soaps, lotions, natural baby products, and more. And we're committed to The Greater Good for all.
