Absolutely appalling service and cut of my King Charles cavalier. She has a nick to the neck, ears are raggedy and a large bald patch on her chest. When I emailed to express my concerns I was met with abusive messages about correcting a home cut - not true. Refused a refund and accused of threatening staff when I said I would be leaving a review of my experience. I hope the £40 charge for the shambles of a cut is put to good use by retraining staff firstly in not leaving dogs unattended on grooming tables. Secondly on how to groom correctly. A flurry of Fake positive reviews quickly followed on google reviews and my own removed!
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