If i could give negitive stars i wouldI would put the negligent managers name but since her call woke me up i cant remember. This place is horrible. Their management is awful. I booked a reservation from a third party but I didn't know it wasn't canopy. I never got a confirmation email so I could park, but I still needed parking. Before I found out it was a third party, I made a second reservation for parking. Figured I would give them the benefit of the doubt. That was a major mistake. I contacted canopy through the website and told them I paid for 2 reservations and I need them to refund the first one and keep the second one. Please make sure to keep the second one. I really need it. Guess what, some Rockstar manager sent me an email amd canceled my second reservation. The first one I found out later that it was a third party through way.com, don't use them either. I had to get my bank involved to get my money back on that one. Anyways instead of canopy writing me back and telling me to contact the other company for the reservation. If they knew who to contact that would have been great but at least asking me since we can't cancel the first one you made do you still want the one ypu made directly through us or did you want that canceled too? I would have asked them to keep it and send me the confirmation so I can use my reservation which I never got from them either. But no. They canceled the reservation. Earlier today, during the day, I responded to the cancelation confirmation email I got from the gung ho manager, with my bank statement showing the charge. Just telling them I want to make sure they refund me. So at 9pm she decided it was a great time to call me. She woke me up arguing with me about what happened. 1st of all calling people at 9pm when they email you in the morning probably is not a great idea. I could see if I emailed them at 2am. Also if it's late and they are allready unhappy woth you, why would you call. Just send me an email amd tell me when I should expect my money. Maybe apologize. Don't call and argue and try to explain your actions. I don't care about your actions. I just want my refund. You explaining your rational on why you ignored my request and tried to save the day with what I didn't want is totally not helpful.Moral is it would be better to park at the airport and spend the extra money. Or make a reservation somewhere else. If you do it here you better hope they send you your confirmation. If they aren't you better kiss your money goodbye because the management will not help you.
Claim your business profile now and gain access to all features and respond to customer reviews.
Rock-bottom rates! Denver airport parking discounts! Over 4,200 parking spaces - indoor valet, covered self-park. open air self-park. Reserve today!
