Review Time
We have more than 100 people waiting for a shuttle on Saturday night. it’s been 26 minutes and one shuttle. Called dispatch. She was rude to me and my wife. It was 45 degrees and there were numerous little kids waiting. Driver showed up after 30 minutes. Drivers working hard but they have a staffing or execution problem in addition to a rude dispatcher (female). FemaleOn the phone said 10 shuttles on the way but only 1 @a time could come or the would be fined $10K. Parking spot had a shuttle every 5 minutes. 8:30 pm 10/18/25
Their website states "Canopy cares We also show our appreciation and support for those who put their lives on the line everyday by offering 30% off to first responders and military personnel." However, I reached out to support@canopyparking to find out how to apply it and they said the discount is only for valet parking not covered or open air. No where on their website or terms and conditions does it show this. seems like they don't really support and should have their terms listed on the site so everyone can know their support is limited.
Made a reservation on 10/11/24 for 11/28/24. Got an email with my reservation and barcode. Arrived on 11/28 and they said that their lot was full and they couldn't honor my prepaid reservation. In addition to the extra stress, I had to pay holiday rates across the street at USAirport. All they had to do to make me happy was to allow me to park there for 4 days instead of 2 for my next trip (remember, I paid more than double to park across the street) and they wouldn't do it. I was on my last straw with them anyway after my last trip, waiting over 30 minutes for a shuttle as I watched their competitor's shuttles come and go multiple times. My advice - pay a little extra and park somewhere else, it's well worth it!
Like others have posted about, I too was turned away from parking here despite having a prepaid reservation. When this happened to me, I saw AT LEAST 20 others similarly get turned away. This must have affected hundreds of people. I called to get a refund and was directed to email someone. No one has emailed me back. They are clearly trying to make it difficult to get refunds. Further, I posted a negative review on Google and it has since been hidden. I believe this is happening to others and the owner is deliberately trying to hide this problem. Do not use this parking lot, there are so many others to choose from that are so much better!!!!
OVER-BOOKED ON A HOLIDAY WEEKEND. DO NOT TRUST THIS LOT. Got turned away at the entrance WITH A RESERVATION because they overbooked. Posted a piece of paper and said “if you want a refund call this number” ????? Messed up our entire holiday travel. Don’t even want to give them one star. They do not deserve it.
This was an unbelievable and inexcusable failure on Canopy’s part, the likes of which I have never encountered in nearly a decade of parking with them. We had a reservation—booked well in advance, knowing full well how chaotic the holiday weekend would be—only to arrive and be turned away at the gate! The staff was out there rejecting everyone, even those with confirmed reservations, claiming they had “no room.” How is that even possible? What’s the point of a reservation system if it’s utterly worthless, especially on the busiest travel day of the year?This wasn’t just a mistake; it was a monumental failure that left countless travelers stranded and scrambling for alternatives. It’s nothing short of incompetence, and it’s beyond infuriating. As a frequent parker—there practically every week—I trusted this company to deliver, and they couldn’t even meet the most basic expectation: honoring reservations they confirmed.Whatever system they’re using, it’s broken, pathetic, and completely unfit for a company in this business. After this disaster, I’ll absolutely be reconsidering my options, and so should you. Canopy has lost my trust, and frankly, they don’t deserve yours either.
I will never use this lot again. Let's start with arrival; I fly out early morning so arrive early around 430 am 0430. There is not much signage to get you to where to park your car. The only thing indicating a lane was a parked shuttle with a driver who was rude and barely spoke the English language. Finally figured out the shuttle. The lazy driver wouldn't get out of the seat to even figure out the spot number like other lots do much less help with the bag. The return trip was a bit better but not much, then on exit scan the ticket no receipt 4 days later still don't see the charge to my credit card. Do yourself a favor usairport parking spot or any number of others just not canopy
If i could give negitive stars i wouldI would put the negligent managers name but since her call woke me up i cant remember. This place is horrible. Their management is awful. I booked a reservation from a third party but I didn't know it wasn't canopy. I never got a confirmation email so I could park, but I still needed parking. Before I found out it was a third party, I made a second reservation for parking. Figured I would give them the benefit of the doubt. That was a major mistake. I contacted canopy through the website and told them I paid for 2 reservations and I need them to refund the first one and keep the second one. Please make sure to keep the second one. I really need it. Guess what, some Rockstar manager sent me an email amd canceled my second reservation. The first one I found out later that it was a third party through way.com, don't use them either. I had to get my bank involved to get my money back on that one. Anyways instead of canopy writing me back and telling me to contact the other company for the reservation. If they knew who to contact that would have been great but at least asking me since we can't cancel the first one you made do you still want the one ypu made directly through us or did you want that canceled too? I would have asked them to keep it and send me the confirmation so I can use my reservation which I never got from them either. But no. They canceled the reservation. Earlier today, during the day, I responded to the cancelation confirmation email I got from the gung ho manager, with my bank statement showing the charge. Just telling them I want to make sure they refund me. So at 9pm she decided it was a great time to call me. She woke me up arguing with me about what happened. 1st of all calling people at 9pm when they email you in the morning probably is not a great idea. I could see if I emailed them at 2am. Also if it's late and they are allready unhappy woth you, why would you call. Just send me an email amd tell me when I should expect my money. Maybe apologize. Don't call and argue and try to explain your actions. I don't care about your actions. I just want my refund. You explaining your rational on why you ignored my request and tried to save the day with what I didn't want is totally not helpful.Moral is it would be better to park at the airport and spend the extra money. Or make a reservation somewhere else. If you do it here you better hope they send you your confirmation. If they aren't you better kiss your money goodbye because the management will not help you.
On November 30th, 2023, my driver was B. I wish I jotted down B’s full name to give him the proper recognition he deserves.As a consistent Canopy customer, what started out as a poor customer experience turned into a positive because of B’s commitment to delivering me a positive experience. B embodied being a team player as he did not throw a team member who left me as I was getting my bags out of my car under the bus (the Bus had 4 people max). Rather, he shed light on the context of what occurred (dispatch calling the driver tovalet), empathized with my standpoint and took it upon himself to make sure I made it to the airport on time.We had a terrific conversation discussing our paths to Colorado, professional endeavors, and perspectives around how a genuine good-hearted conversation between two strangers can change one’s day for the better.I felt B represented Canopy in a way that ownership would be proud of, and think he acted this way because of who B is and what he felt was the right thing to do being in the business of providing a positive consumer experience. This conversation and experience left an impression on me, and he deserves to be spotlighted for the gesture and manner in which he treated me.Thank you, B – it was a pleasure meeting you, and I appreciate you and wish you the best going forward.B effectively salvaged my loyalty to Canopy and did so in a genuine manner while not throwing his teammate under the bus. Much respect and gratitude for the positive experience and how you handled the interaction.Best, Carter V
I used Canopy to park as I flew out of DIA last Saturday, arrived back today. I got out to the designated area right around 10:50am. There was a lengthy line of about 25 people. Waited about 10 minutes for the first shuttle, there was not enough room to get on that shuttle. Unfortunate given the weather, but I figured probably about 15 minutes for the next one. I then waited until approximately noon (over 1 hour total) for the next shuttle, standing out in the 16 degree weather with active snowfall. Absolutely absurd. If I knew I was going to be threatened with an actual risk of frostbite due to exposure I would dressed accordingly. My shoes were not the best and my socks got wet with the snow. I can appreciate that this is one of the busiest travel days of the year, but I would tend to assume that a company would plan accordingly. Worst parking experience I have ever had. For context, the shuttle services for other parking spots came by at least 3 to 5 times in that time span. Multiple families in the line were splitting up, one parent was taking the kids inside to wait and the other would plan to get the vehicle and go pick them up. Some people got Ubers. I considered it, but given how long of a walk it would have been through the snow filled parking lot riddled with pot holes once getting there that did not seem wise.
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