On November 30th, 2023, my driver was B. I wish I jotted down B’s full name to give him the proper recognition he deserves.As a consistent Canopy customer, what started out as a poor customer experience turned into a positive because of B’s commitment to delivering me a positive experience. B embodied being a team player as he did not throw a team member who left me as I was getting my bags out of my car under the bus (the Bus had 4 people max). Rather, he shed light on the context of what occurred (dispatch calling the driver tovalet), empathized with my standpoint and took it upon himself to make sure I made it to the airport on time.We had a terrific conversation discussing our paths to Colorado, professional endeavors, and perspectives around how a genuine good-hearted conversation between two strangers can change one’s day for the better.I felt B represented Canopy in a way that ownership would be proud of, and think he acted this way because of who B is and what he felt was the right thing to do being in the business of providing a positive consumer experience. This conversation and experience left an impression on me, and he deserves to be spotlighted for the gesture and manner in which he treated me.Thank you, B – it was a pleasure meeting you, and I appreciate you and wish you the best going forward.B effectively salvaged my loyalty to Canopy and did so in a genuine manner while not throwing his teammate under the bus. Much respect and gratitude for the positive experience and how you handled the interaction.Best, Carter V
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