They emailed me to say the item is "unavailable" and I have been refunded, but they are still selling the same item on their website today so I'm guessing they don't actually have any of the stock listed but just try to get hold of it after taking people's money. I have not heard anything from Paypal yet about my refund and looking at the other reviews here this is a bit worrying.
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Shop for fine quality country clothing & field accessories at Horse and Hoof : Essential kit for you and your animals at home in town or in the field