Review Time
Much the same as other reviews, placed an order no indication not in stock, chased and told was coming in stock the following week, a week later no update so called manufacturer who advised not due in for at least 6 weeks, promised a refund over a week later still no refund have raised as a scam purchase
I ordered 6 items from this site on the 18th dec and a till haven’t received them. I’ve sent 3 emails and have phoned numerous times and I get no answer. When I look on order history it now says no order has been made in 24 month yet I have a receipt and my order number for the items I paid for. They are thieves, scammers, DO NOT order from this site.
Wish I would have read the reviews before ordering from them. Terrible customer service, or should I say not existent, nobody responding to emails, have ordered quite a few items, but the size of delivery wouldn’t be that big, received 2 different deliveries and still missing third of the order and the second delivery was after long hassle through paypal Just waste of money and the time to chase after Also puppy Kong treat paste was off as came out as a liquid So overall waste of money and avoid ordering from them
Absolute joke of a company, ordered Xmas present jacket, after a week sent wrong size, emailed no reply, called no answer. Don't waste your time or money, dog sh.ite customer service and avoid at all cost. Only found out the massive negative reviews after ordering, lesson learned.
They emailed me to say the item is "unavailable" and I have been refunded, but they are still selling the same item on their website today so I'm guessing they don't actually have any of the stock listed but just try to get hold of it after taking people's money. I have not heard anything from Paypal yet about my refund and looking at the other reviews here this is a bit worrying.
I placed an order on 28/09 for a Stubbs multi hook (which admittedly does say made to order) plus some smaller items, hoof picks, plaiting thread. I had an order acknowledgment on 05/10 but nothing since. Phone line doesn’t work, no reply to my emails.
Very poor customer service. Save your money and buy from a decent company, they don't reply to online messages, answerphone messages or in writing. The answerphone is in Welsh, I don't speak it, so the woman could be telling you to get stuffed????. I should have read the reviews first.
Received product yesterday. Satisfied with the product. Criticism was for total lack of response to email asking for an update on the order. In this case they fulfilled their commitment but I would recommend payment made by protected means.
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