Review Time
Not only does Chalk Line make the best gear they have incredible customer service. I received the bills Sherpa as a gift this past weekend. Although I was thrilled the jacket was too small in plain clothes, let alone snowy buffalo gear. The customer service team helped me take care of the exchange process! They answered my emails within minutes of sending! I am absolutely impressed with this company, not only with the products they sell but the incredible customer service! The jacket is amazing quality as well!! I can’t wait to wear my red Sherpa for winter Bills games! Go bills!! And thank you chalk line!
I was hesitant at first when my son said he wanted this jacket so I checked out the reviews on trust pilot. I had never ordered from them before and there were a couple of one stars. I took a chance and I am thrilled! The jacket was way better quality than I expected and it arrived the next day!! I am a new fan of chalk line. They did not disappoint! So go for it!
RARE CUSTOMER SERVICE Modern day customer service gives you a map with no direction and a bonus of mental anguish and exhaustion BUT NOT CHALK LINE. The customer service representatives are swift with both response and resolution. I understand situations vary for timeline but they are kind, knowledgeable, and thorough! I had a package lost and they refunded with no hassle plus they have Monkprotect on deck. Beautiful and almost surreal experience considering 2-4 other organizations I am weeks into with no resolve! Chalk Line is it!
Website states all orders will ship in 1-3 days via UPS. I've placed two orders with this joke company so far. First order took 10 days just to ship, and it shipped through DHL not UPS. My second order was a pre-order, placed on June 23, for an item that was to release on August 4th. Today is August 13th and still nothing has been shipped, the order has not been updated. I have no idea how in the year 2025 a company takes 10 days to put a pair of shorts into a box and slap on a sticker. The products are great, but ultimately nobody cares how good the food is when it takes 3 hours to get to your table. No idea how you guys got licensing rights with some of the biggest brands in history, just to charge 60 dollars for a pair of basketball shorts, and take over a week just to ship them out. You guys must be working out of a cave in the middle of nowhere. Ridiculous.
I found what I wanted through google and their website came up. It said the items I wanted were out of stock. I emailed them, and they were so fast at getting back to me each time I’ve emailed them and through all the questions I have, about the items and when they’re coming. Amazing customer service so far! Very impressed.
I bought a shirt on final sale that ended up being too small on me and Chalk Line went above and beyond to help me when I expressed how much I really was anticipating owning the piece because of my love for the character. I got the right size and I am over the moon about it. Do not hesitate to shop here.
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Chalk Line retro jackets now available. Official Chalk Line Apparel website. Winning with style.
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