I don't know how Champion thinks there is a way to make right the problems we experienced on installation day but here goes.Our salesman (George) did a masterful job and offered what we thought was a decent price for a new front door with sidelight. We are happy with the end result. I asked George to connect me with a local customer so I could see their installation and ask them about their experience. George said no problem and he found a willing Champion customer. Problem #1: when I tried to get an appointment with this customer I got no reply. Promise but don't deliver. Problem #2: the two-man install crew spoke no English. BIG problem when it came time to communicate my concern about how they were attempting to install our expensive door by shimming it at the bottom to close the BIG gap at the top. We were finally able through the use out smart phone language translators to get the install on the right track. Problem #3: During the install I called George and Eddie (local guy I gave payment #2) to see if they could help with the install somehow. They ghosted me. I was able to get Paul (?) on the phone and he assured me that the crew was trained and capable. I wasn't convinced because of what I had seen so far. The crew finally agreed with me to attach a piece of plywood on the sill to raise the door and give it a firm base to rest on. That worked but why didn't they do that first instead of trying to make up 1/2" to 3/4" gaps all the way around with shims. Not so well trained. I've built my own home and im glad I was watching the install otherwise Im betting our new door wouldn't stay in place for very long. Problem #4: we received an email advising us our installation was scheduled to start between 0800 and 1000. We specifically asked for a start time at noon or later. I was able to get the start date confirmed for noon or later. Problem #5: the install crew arrived at 1100 and we weren't ready for them to start yet. I suggested they take lunch and return at noon. They did. At this point I admit that all the negative reviews I read online (there were more than one or two) that said that communication in and around your company was not great are true. At the beginning of this I mentioned that we are happy with the result and we are. How we got here is the rub. If anyone asks where got our door, I will tell them but they will also be given my buyer beware because of all the issues that probably shouldn't have occurred. My unsolicited advice is don't send non-English speaking installation crews out unless the homeowner speaks the same language. I hope we have no warranty issues.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
