Never Again Beware,We started the installation of our windows and slider over a year ago, on March 2nd, 2024, and the installation is still not complete. The new windows and installers showed up and started tearing out the windows and slider, only to find out that several windows and the slider were not correct. For some reason unknown, the project manager told the installers to keep going and install the windows and sliders even though they were not correct. The project manager then told me they would order new replacements that day and swap them out when they came in. Well months later, the slider and part of the windows came in and again, the slider was wrong but it was swapped out. The windows were installed incorrectly. The installers did not have the correct materials for the windows, so they thought it would be smart to screw them together, damaging the windows in the process, so now we have to replace them, which means another order. Months, and I mean months, later I get a call saying they need to come out and inspect the project to see what needs to be ordered. Wait, didn't we order everything months ago? Champion sends someone out who goes over the install and what's wrong and says he needs to send a report. Months later they call and say they need to do another inspection for some reason; the same person comes out with the same list again and sends another report stating the same thing as the previous report. Months go by, and now everything comes in, but it's damaged and has to be reordered. My new windows have bows in the middle; the sash bows approximately 1/4" from end to middle to end and looks horrible. We can't use the slider due to the torn screen and how hard the door is to open. Windows were never sealed on the bottom, and you can feel air coming in. Champion Windows are, in my opinion a step BELOW builder's grade. I feel my house is less efficient now than with older windows. The one thing Champion Windows will be good at is collecting money even though they have not finished. Champion Windows has by far been the worst company I have ever had to deal with. I would suggest doing your homework, reading true reviews for your area, and being diligent about getting what you pay for. Good luck; you will need it.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
