We contracted with Champion in April 2023 for an 18'x18' sunroom addition to our home to replace a screened porch and patio of the same area. They started the work in late November 2023, and the project was riddled with problems. The greatest problem was that after Champion jack-hammered out our existing 18’x18’ cement pad, the put in the helical supports that the county mandated, and they they poured the flooring for the sunroom without getting permission from the county. So they had to then jack-hammer out another 18’x18’ cement pad so that the county could inspect the helical supports, and once approved, Champion then poured the floor for the 2nd time. The project was finally completed in April 2024 and shortly thereafter we started to notice small cracks in our tile flooring in the adjacent family room and kitchen. But then winter set in, and we experienced some very cold temperatures for this region, those small cracks really started expanding and growing in length. Once crack is now about 20’ length. We lived in this brand new house for 6.5 yrs without any flooring problems whatsoever. Champion then came in and did serious jack-hammering TWICE and then the problems with the flooring began. Champion is now trying to say that their jack-hammering had no effect on our flooring and that the house is built on soil that is somehow compromised, although there is no evidence to that effect. As of this writing, we are still trying to get Champion to agree to pay for the flooring repairs without having to take legal action, but so far it looks like the remedy will be through the courts. The angst caused to my wife during 5 months disruption to our lives while Champion built the sunroom and now this issue about the damage done by Champion to our flooring has really taken the joy out of getting the sunroom. For the premium price we paid Champion (they were the most expensive of the 4 companies we got quotes from), it turned out to be a very bad experience and if we had to do it all over again, we would not go with Champion.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
