I booked flights from Cebu to Melbourne Australia with Business Class Flex Tickets using a 1 month stay as a start off knowing full well that needed the flex facility as I was going to have some medical treatment in Australia and did not know how long it would takeThe Flight to Australia was fine with minimal layovers via Singapore Changi Airport.After arriving in Australia I contacted Cheapair via Chat to extend my departure date date by 1 month until end April. The agent forced me to pay change fees on my flex ticket otherwise would not help mePlease note that a flex ticket is a changeable ticket without fees unless the airline increases the airfare which Singapore Airlines did not. The agent told me the airline fare had increased but Singapore Airlines told meth had not increased the fare. Singapore Airlines told me that because I had bought the ticket via Cheapair I had to have the travel agent change the booking. When I aproached cheapair to change the booking wanted to charge me hundreds of dollars to change the booking. After extensive arguement with cear air agent the changed my booking for a fee of AUDD319 plus international transaction fee of AUD11.90 for a flex ticket. The agent told me that the company policy was to charge customers a fee for changing booking no matter what the kind of ticket.During April month I needed to move my booking forward again and again had to go via cheapair who charged me a further AUD158.58 plus international transaction fee of AUD5.55.Cheapair sell flex tickets but do not honour the terms and conditions of purchasing a flex ticketDefinition of Flex Ticket s belowA Flexible (rebookable) Ticket allows you to change your flight tickets no matter what the airline's rules are. If the price of the new ticket is higher you only pay the difference.Note that all rebookings are subject to available seats and can only be made with the same airline as your original tripI then completed my medical treatment and wanted to change my booking to an earlier date and Cheapair tried to charge me USD1250 to change the booking so I did not do anything after thatI have reported chearpair to the Attorney Generals Office of Consumer Fraud in New York City but have had no positive action yet except acknowledgment of my complaintMy suggestion is that under no circumstances buy any travel facilities and tickets from Cheapair as they are dishonest and do not follow IATA Travel Agent Rules
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