To whom it may concern my name is Liezel DeguinonI just wanted to share my story flying with Cheap Air, since it was a worth story to tell, my frustration and disappointments lingering and must sit at my computer to write.I booked a flight through Cheap Air Flying Vancouver to Manila, Manila to General Santos City (Philippines Airlines) Last February 28, 2025, Booking reference #86599991, Cheap Air had moved the time of the original flight from Manila to General Santos City, I phone them and says I won’t be able to fly that Manila to General Santos City (April 2, 2025)since will be arrived Manila 5:30 Am and the flight to General Santos city move to 4 pm, I was clear that I won't take that flight, they did not inform me that if I no show It will affect my flight back, It frustrate me to think that I had spoken with them in the phone clearly that I won’t be able to take that flight and they say nothing about it will affect my flight back, why, because they want to make money and make my life miserable nobody seems to care nobody inform me emails or calls that my flight back in cancelled, considering I’m on my vacation.March 27, 2025, we all packed to go and tried to check in online only to find out that my flight is cancelled, calling Philippines Airline, Cheap Air put me on hold from 12:Am to 5:30 am in the morning trying to figure out whats going on, very unprofessional don’t know how to deal with customer hang up on me many times, what I don’t understand is I told them I won’t be able to flight that manila to general Santos city since they move the flight and now they cancelled my flight back that I already paid for it, and now they told me to book a flight back.Long story short, I had to purchase a ticket back which was the cheapest for the 3 of us $4674.6 and they couldn’t find a flight back the next day so we had to wait till April 3, 2025, extended my stay 5 days spending money with hotels, figured out where to stay since our check out is next day, and missing the day of work, these people no idea what we been through and flying with a small child.I can’t express enough my frustration, I try to let it go and forget about it but I have to do something about it, so in total round trip from Vancouver to General Santos city we spent $10,000, re buy a ticket back when it’s not my fault, as a customer I should get my money back since it’s not my fault and changing hour of flight when its not my fault and we have schedules to make we should get compensated. This is the worst flight of my life, I hope everyone wears my shoes. and understand where it's coming from, I was not able to sleep that night not to mention spending a lot of money for something it’s not my fault. The Airline rules are very unacceptable if no show they will cancel your flight that you already paid for, tell me if that makes sense.All in all, I just want to share my story and hope that it won’t happen to anyone.
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