BEWARE! Glitchy App, Bad customer service, won't do even an in-app credit back to Chowbus on order never received. We ordered delivery like we did many times before in Chowbus app, app has always been glitchy, this time they show me restaurants both with 5 miles and over 10 miles ( they have long distance delivery). I made sure I entered my address correctly on top and it says "Deliver to", and search for the cuisine, then proceed to order from a restaurant. Then, as the time goes by, I didn't receive the delivery, chat with chowbus and the customer rep was like a robot repeating same crap to brainwash customers, first telling us our order is now a pick up, and blame it on us making a mistake for what their glitchy app did. We never picked up the order, it was way too far with traffic. Again, I did not choose "pick up" , we entered address, it says "Deliver to", then the restaurant came up in search, we ordered... And, there was also no clear confirmation when placing the order clearly showing if it was a pick up or delivery. To be courteous, knowing sometimes mishaps happen with the app, we asked for an in-app credit to make sure this money will goes back to Chowbus later. It's like giving your client a free meal for bad experience. But, service rep keep saying no and keep arguing that they cannot cancel because it is a pick up order, then, blames customer again and keep saying they cannot see any glitches on their end ( check their app store reviews, app issues all the time.). Asked us to provide screenshots knowing glitches are random... Also, they can see how many times I've ordered with them before without a fuss, and they are willing to lose a long time customer over $150ish. Since they blame the customer for their garbage app, and said they cannot do anything about it, only the restaurant can issue a refund, then what's the point of Chowbus? That means Chowbus is useless as a platform. AVOID Chowbus!!! Save time, money and trouble... There are a lot of good platforms out there. Chowbus's drivers also never follow instructions.
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Chowbus is an Asian food ordering platform. The food from Chowbus is not the kind you find at the mall or in an airport food court — but the kind you find at top-tier restaurants (big and small) that truly embody the flavor of their culture. Whether you're craving dim sum, dumplings, or boba, Chowbus has you covered for breakfast, lunch, and dinner (or whenever you are hungry!) If you are unfamiliar with the dishes or do not know what to order, a quick browse through our fullscreen photo menus will help you find your answer.See more
