I should have checked all the negative reviews before trying ChowBus. Yes, you will get spoiled food delivered to your door and customer service doesn’t care. I pre-ordered dim sum with a 5-8pm delivery window. Other services like Caviar or Uber Eats would send the order to the restaurant right before intended delivery. At 1 pm I get a notice that my food was being prepared and thought it very strange. Why prepare food hours before it’s supposed to be delivered? After work at 5pm I called the restaurant and they said the driver picked up the food between 3-4pm. The order arrives at 8:30pm spoiled, cold, and leaking. Needless to say the entire $50 order went straight to the garbage. I contacted their customer service and all they did was issue a $5 credit for my food being slightly late and forward my comments to their team to make future improvements. They ignored my requests for a full refund back to my CC. So you’re saying it’s ok to put people’s lives at risk by delivering meat that has been sitting in conditions where disease growing bacteria grow best for at least 5 hours? 41-135 degrees is the danger zone and the order arrived at 80 degrees. Even for a so called “long distance” which was never indicated on the app, it doesn’t take 5 hours to drive 5 miles. Order at your own risk if you want to get serious food poisoning and terrible customer service. This company routinely violates health codes and doesn’t care.
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Chowbus is an Asian food ordering platform. The food from Chowbus is not the kind you find at the mall or in an airport food court — but the kind you find at top-tier restaurants (big and small) that truly embody the flavor of their culture. Whether you're craving dim sum, dumplings, or boba, Chowbus has you covered for breakfast, lunch, and dinner (or whenever you are hungry!) If you are unfamiliar with the dishes or do not know what to order, a quick browse through our fullscreen photo menus will help you find your answer.See more
