I ordered lunch for the family on thanksgiving day through Chowbus. It’s supposed to e delivered between noon to 2:00pm. I was confirmed the order around 9:00am. However, I received a call after 12:15pm from Chowbus saying my lunch order has been canceled because the restaurant is not open for today. My whole family was waiting for the lunch delivery at that time and there was no time for us to prepare other things. When I tried to solve the problem with their customer service, they just rudely disconnected me. At last, they just ignored my request message. Thanksgiving day is such a important family reunion time, especially after long time not seeing the rest of the family during the pandemic. It is really unfair that the Chowbus team is so irresponsible! They could at least notify me a little earlier. Even before today, they have barely delivered within the time window they promised. Don’t trust this business. Service is very bad and customer service is rude and irresponsible!
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Chowbus is an Asian food ordering platform. The food from Chowbus is not the kind you find at the mall or in an airport food court — but the kind you find at top-tier restaurants (big and small) that truly embody the flavor of their culture. Whether you're craving dim sum, dumplings, or boba, Chowbus has you covered for breakfast, lunch, and dinner (or whenever you are hungry!) If you are unfamiliar with the dishes or do not know what to order, a quick browse through our fullscreen photo menus will help you find your answer.See more
