As expected the single star shows the kind of service this bank Citi bank is giving to their customers. I am quite surprised to see the lounge access provided by the banks on the credit cards are not real and play with customers at airports. They ask us to spend in USD to be eligible to use airport lounges which I feel it is a joke we use lounges when we go out of country but now they are asking to go out come back and then go to airport and access to lounges. I have to really face humiliation with my family and kids in the lounge when we don’t get the access. When I call they are not even worried of closure of card also but they are ok with the same arrogant answer and service to customers. Anyways there is no much benefit as well to Continue as I don’t see much benefits of cards in citi bank with so much yearly charge .Where as other banks like FAB and ADCB are much better in customer service and charges on card . Life time card fee with good benefits.
Claim your business profile now and gain access to all features and respond to customer reviews.
Citibank provides a wide range of banking products such as Credit cards, Debit cards, personal loans, Insurance, Investment and much more.