Review Time
Terribile. I changed from uae resident to non resident and as a result tons of papers and impossible procedures with people that do not even know I have been a customer for years, and keep asking stuff they know already. And while the process is ongoing, they block your accounts and cards. If you plan to exit form uae one day, this is not the bank for you
You will come to know the real customer service and so called "this is bank's procedure" when you want to cancel the card for some reason. They will literally drag you for months saying their process, statement date, 4-5 working days to get the call from retention team and after that again calling to request clearance letter and after that wait for 4-5 working days...OMG. No one is interested to support after taking all interest from us.
Inefficient bank that doesn’t listen to its customers.No responsiveness, poor customer service, and zero follow-up. After several disappointing experiences, I’m leaving this bank without regret. Not recommended REDHA MOHAMAID.
I have been trying to upgrade my Citi Premier card to Citi Prestige, and the experience has been absolutely infuriating. The customer service teams are completely unaligned, repeatedly sending me automated or bot messages that make no sense.When I called the call center, I was told that since I am upgrading to a card with the same “Thank You Points” program, my points should not be lost. Yet, after submitting all required documents, giving consent, and agreeing to pay the AED 1,500 yearly upgrade fee over a week ago, I am still getting ridiculous, generic responses. Every time I respond, I get the same bot-like messages. When I request a call back? Nothing. No one calls.Their latest response suggests my points will lapse—despite the fact that the call center confirmed they won’t. It’s as if no one in the bank talks to each other, and their processes are completely broken.How is this bank even operating in 2025? The lack of coordination, accountability, and basic human communication is shocking. Citi UAE, you are failing your customers miserably.
At Citi bank Duba, the relation ship manager turnover is like changing your shirt everyday.In the last 3 years I have had 4 different RMs and now for last 4 months no RM has been assigned to me.The interest rates Citi offers for term deposits are absolutely negligible. Compared to local banks they stand last.The Local Banks are outstanding in every aspect.
My experience with Citibank UAE is as poor as it gets. There are almost no branches, and getting any real help is nearly impossible. Even if you visit a branch, staff often just direct you to the app and many times have no idea how to help.The photo I attached is a perfect example of their lack of attention to detail: even something as simple as a sticker on a new card is completely mismanaged, it’s impossible to tear off properly. The app experience is modest at best. Citibank seems capable of doing only the bare minimum. If that’s all you need and you insist on using Citibank, it might work, but compared to other banks in the UAE, this would not be my first choice.
As expected the single star shows the kind of service this bank Citi bank is giving to their customers. I am quite surprised to see the lounge access provided by the banks on the credit cards are not real and play with customers at airports. They ask us to spend in USD to be eligible to use airport lounges which I feel it is a joke we use lounges when we go out of country but now they are asking to go out come back and then go to airport and access to lounges. I have to really face humiliation with my family and kids in the lounge when we don’t get the access. When I call they are not even worried of closure of card also but they are ok with the same arrogant answer and service to customers. Anyways there is no much benefit as well to Continue as I don’t see much benefits of cards in citi bank with so much yearly charge .Where as other banks like FAB and ADCB are much better in customer service and charges on card . Life time card fee with good benefits.
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