I ordered three items, but one of them was incorrect. I initially contacted the company using the submission form on their main page, and then followed up with the concierge team, who responded promptly and are apparently based in the US. I received three separate emails from them, only to be told they couldn’t assist me directly and that their UK counterpart would handle the issue instead.They passed on the UK contact details and was also advised to use the returns page which felt like passing the buck. Why should I be burdened with returning an incorrect item when the mistake was entirely on their end? They could have easily arranged a Royal Mail pickup or offered a more customer-friendly solution. But no nothing of the sort was even suggested.This has been a frustrating and disappointing experience. A company that operates like this clearly puts profit over customer service. It seems the CEO and directors are completely out of touch with the operational mess customers are forced to deal with. I’ve wasted my time trying and failing to get the item I actually ordered.
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Colorescience products help you achieve a clear, even complexion and protect your skin from the damaging effects of the sun.
