I contacted Courir’s customer service because my shipment was stuck in the same status “out for delivery” for 5 consecutive days with no changes. This was causing me problems because, theoretically, that would mean that It was delivered that very same day. I wrote them asking them to clarify it.Instead of addressing my concern, I first received an irrelevant reply with the tracking link I already had. When I followed up, their delayed response only came over 5 days later after I wrote and, by then, the package had already been delivered to me. Shockingly, instead of apologizing for the delays or for the incorrectly handled case, they threaten me with legal actions, arguing that I was trying to scam them with a fraudulent claim.In short: • My inquiry was ignored and not properly handled. • Responses were delayed and unhelpful. • I was wrongly threatened with legal action instead of being assisted.This approach is unacceptable for customer service.
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