Recently placed my first order with Creative Cables. Quality of what I received I great. Unfortunately, I did not receive everything I ordered and paid for. I received my package on a Friday and noticed I was missing three of my Fairleads and immediately emailed. Due to the weekend and the company being outside the US, I did not get a response until Monday. Not a big deal. The issue was I asked to take a picture of the box and packaging. I had spent the weekend installing the pieces, which look amazing, using screws as placeholders for the Fairleads. I explained this in a follow up email and took pictures of the installation with an explanation. I have yet to get a response. I would love to get my missing pieces so I can finish my project. In summary, products are amazing, customer service seems to be lacking. UPDATE: I got a very quick reply to my review here and have now replied to the email I was sent three times with no further correspondence from creative cables. Disappointing.
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