We purchased our Playset through Jay Baietto on 11/20/21 for my sons Xmas present. We got the Lexington package and added the "single axis tire swing" for an additional $129. Installation was scheduled for 12/22/21 however shipment came in segments a week or so earlier and the deliverers left the huge pieces and boxes at the end of my driveway in the street! Not their fault but embarrassing and inconvenient. The crew who came on the 22nd were very friendly and worked very hard putting the set together. They did an awesome job!! The set came out great and the kids love it! I did however notice that the tire swing wasn't there so I sent an email to creativeplaythingsorlando @ gmail on 12/22 with no response. I sent another email on 12/30 explaining my concern for no reply. Jay eventually got in touch with my fiancé a few days later apologizing and that one will be shipped. We received the tire swing in a box (at the door :) ) on 1/15/22. I never opened the box as I'm not the one who will be installing it. Jay texted my fiancé on 1/17/22 that he had someone in the area to come install it and a lovely gentleman came by and put it up for me. The weather has been a little chilly so I haven't been outside until today, 1/19/22 and to my surprise this expensive $129 "tire" swing is PLASTIC!!! I checked their catalog and my invoice and nowhere in the description does it say it's plastic. When Jay was at my house selling me his pitch I expressed how much I love tire swings and was excited for it to use together with my son and he never disclosed that it was plastic! Had I known it was plastic and not an actual tire I would have never spent so much to add it to the Playset! To say I'm disappointed is an understatement. I did send another email today to explain my frustration of no response to emails (as their warranty and me hoping for great, PROMPT customer service and the fact it's USA made was why we chose this much more expensive brand than their competitors) along my disappointment in the plastic tire, I advised I will be making a review to let future consumers know of this before spending $129 for this "tire". Never in my 39 years have I seen a plastic tire swing so I'm wicked bummed out and I don't want anyone else to have expectations of it not being rubber! The mulch is however made from plastic tires, if only their tire swing was! Lol Ok, end rant! My son and nephews still love it so hopefully we get good use out of it and hopefully they start to read and respond to emails in case we need them in the future
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