Review Time
I worked with David Hoffman from Creative Playthings, and I could not be happier with our experience. David worked with me to identify an optimal play set that fit our space and the needs of our children (5 and 2). He was communicative, responding to my texts and calls immediately, and he was understanding when I needed to change our plans multiple times. David also helped me coordinate with an experienced assembler, who provided prompt and expert work to get our play set assembled on our property. Importantly, we are located in Eastern Long Island, so all the details for shipping and assembly needed to be ironed out in advance. David was incredibly thoughtful in the way he helped me plan, and he provided support through each step, including sending exact dimensions of the footprint to our landscaper, who had to clear the area of brush. Finally, the product itself is immaculate. Sturdy, perfectly measured, and attractive. 10/10 rating from our family!
What a great company to work with. They have the best customer service and sales dept. They are a small business (family owned) and they gave me so much attention. Extremely responsive with their email replies. When i call them I speak to someone right away. They really gave me all the details and attention needed to make a purchase for my backyard playset. The products are great too. Build to last, the highest level of quality you can find in a playset. I was very much impressed with the entire process. They also install, so everything i needed, they supplied. It was such a great process. I also purchased the play-area too, and they installed the play-area and the playset all in one day and it came out great!
Would have been 5 starts as the quality of the climbing frame is very good and general service is good. However I had a very basic installation question and the customer service agent could not get an answer to it. Very unhelpful.
We purchased our Playset through Jay Baietto on 11/20/21 for my sons Xmas present. We got the Lexington package and added the "single axis tire swing" for an additional $129. Installation was scheduled for 12/22/21 however shipment came in segments a week or so earlier and the deliverers left the huge pieces and boxes at the end of my driveway in the street! Not their fault but embarrassing and inconvenient. The crew who came on the 22nd were very friendly and worked very hard putting the set together. They did an awesome job!! The set came out great and the kids love it! I did however notice that the tire swing wasn't there so I sent an email to creativeplaythingsorlando @ gmail on 12/22 with no response. I sent another email on 12/30 explaining my concern for no reply. Jay eventually got in touch with my fiancé a few days later apologizing and that one will be shipped. We received the tire swing in a box (at the door :) ) on 1/15/22. I never opened the box as I'm not the one who will be installing it. Jay texted my fiancé on 1/17/22 that he had someone in the area to come install it and a lovely gentleman came by and put it up for me. The weather has been a little chilly so I haven't been outside until today, 1/19/22 and to my surprise this expensive $129 "tire" swing is PLASTIC!!! I checked their catalog and my invoice and nowhere in the description does it say it's plastic. When Jay was at my house selling me his pitch I expressed how much I love tire swings and was excited for it to use together with my son and he never disclosed that it was plastic! Had I known it was plastic and not an actual tire I would have never spent so much to add it to the Playset! To say I'm disappointed is an understatement. I did send another email today to explain my frustration of no response to emails (as their warranty and me hoping for great, PROMPT customer service and the fact it's USA made was why we chose this much more expensive brand than their competitors) along my disappointment in the plastic tire, I advised I will be making a review to let future consumers know of this before spending $129 for this "tire". Never in my 39 years have I seen a plastic tire swing so I'm wicked bummed out and I don't want anyone else to have expectations of it not being rubber! The mulch is however made from plastic tires, if only their tire swing was! Lol Ok, end rant! My son and nephews still love it so hopefully we get good use out of it and hopefully they start to read and respond to emails in case we need them in the future
I am a semi-retired Grandfather that built a new home in South Florida so my six (then) eight (today) beautiful Grandbabies could visit and enjoy family time. Our Grand plans for the summer of 2020 were obviously shattered by Covid and Facetiming became our method of sharing. I needed to do something for my daughter and son-in-law in Bethesda so my two beautiful Granddaughters could get outside without the fear of exposure. I mentioned a swing or playset for the yard and just their facial expressions told me I had work to do. I knew a lot of people in the Northeast from a 38 year career but came across Creative Playthings with somewhat of a personalized greeting from Martin, their sales associate for Midlantic. I sent the inquiry not expecting much and sure enough Martin was calling almost immediately to see what he can do to make this Grandfather happy. Well, that day not only did we start planning the surprise but I made a friend. The leadership of Creative Playthings is lucky to have this gentlemen representing their products. He is honest and passionate about what he sells, he knows everything about this catagory, what will work and what wont, he started as an installer and you will not meet another Martin. I prepared him for the narrative he would encounter at the site inspection, my daughter and son-in-law are very corporate and never ask for anything, I told Martin just smile, agree and when they ask about cost, just lie!! Well, we planned it and this man went to work sourcing everything I wanted and some how fit me into a schedule already full. Getting close to install day and Maryland gets hit with the world population of "CICADAS", my daughter start to freak out thinking this opportunity is lost and when would they be able to reschedule, once again, Martin to the rescue and handled it directly. His installers with millions of unwanted guests made 2 children the happiest kids in Bethesda! So it gets even better! Now my son in NJ see's the playset and of course I am on the phone to Martin again. My question was, how quickly can we build something in New Jersey and not to bore you with all the details sure enough there is a Creative Playthings set there as well. Martin knows the next call is my other son in South Florida but we have a little time.Yes the equipment is wonderful, built well and professionally installed. Also a shout out to Martins associates in the Northeast that assisted in this NJ build. I can tell you that these kids spend endless hours on this equipment and it does give the parents a well deserved break, we are in difficult times.No I am not related to Martin and your focus is on your purchase which I highly reccomend. But I will say this to potential buyers and Leadership at Creative, every company needs a Martin Barrera. I myself sit in front of a device and order anything and everything you could imagine, we have all become Amazon junkies in a way. This was one of the best experiences I have had and it made me smile as much as my grandkids. How refreshing to spend an hour or so chatting with someone that came to this Country to betterr his life and that of his family. This gentlemen has more respect for the USA because he has seen the alternative. I am the furthest thing from political but Martin Barrera can sit at my table anytime he wants and break bread with my family. Thank You Creative, you are an excellent company and Martin THANK YOU for your help in bringing smiles to their faces.
I worked with Ashley Lamont in Customer Service to order a series of parts for our older Playtimes Gym Set. She was truly excellent to work with. She identified the parts we needed, offered other parts, researched the paint used on the set and recently informed us of delivery (with tracking number). She was very helpful from start to finish.
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