I’ve used Crucial products for over 30 years, but this latest experience has completely destroyed my trust in the brand.I followed the process, got an RMA, and expected a straightforward return for a DOA NVMe drive. Instead, Crucial flatly refused to replace or refund it, no matter what I said. To me, that shows they don’t care about their customers — even long-term ones.It’s unacceptable to dismiss a loyal customer of three decades over something so simple. If Crucial can’t stand by their warranty promises, I’ll be taking my business elsewhere and encouraging others to do the same.I hope Crucial reconsiders how it treats long-term customers and makes this right.
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