Review Time
1> cannot register the product as Crucial doesn't recognize me as a human - I am one2> even though I am registered with the site, the chat window freezes when you try to report a problem3> I bought their product so that I could replace a failing and full tiny M.2 SSD that the machine boots from - BUT you can't do that because the software they give you can't be installed on a nearly full drive and drive path selection is NOT possible, so you can't put it on another drive.4> SO you uninstall the major programs on the drive you needed to clone, to make room for cloning software but you can't RUN the software because the machine doesnt yet recognize the crucial drive becuase you are installing the crucial drive. A catch 22 - and dumb one they could easily fix. So - don't buy Crucial drives - work with a better company.
Purchased SSD , registered online, confirmed……downloaded Acronis True image . Pop up display says at least one Crucial SSD has to already be installed before the backup/transfer process can start …. 🙃🤯. Seems counterintuitive.as I’m trying to install a Crucial product and it won’t let me ….. unless I’m missing a step .
I’ve used Crucial products for over 30 years, but this latest experience has completely destroyed my trust in the brand.I followed the process, got an RMA, and expected a straightforward return for a DOA NVMe drive. Instead, Crucial flatly refused to replace or refund it, no matter what I said. To me, that shows they don’t care about their customers — even long-term ones.It’s unacceptable to dismiss a loyal customer of three decades over something so simple. If Crucial can’t stand by their warranty promises, I’ll be taking my business elsewhere and encouraging others to do the same.I hope Crucial reconsiders how it treats long-term customers and makes this right.
support has gone completely horrible. i ordered memory using their system scanner. my system began crashing. i ran all the tests everything passed. so i had to pull 1 chip out at a time to find out when it would stop. contacted support after several hours waiting they agreed to exchange it but i had to send it back first. i did but they gave me an old address that is now vacant. reaching out to them they gave me a new address to send it to. they expect me to keep paying to mail it to them until it costs more then just buying a new chip. this will be the last time i willingly order form them. i have reached out and waiting for the solution
Warranty is a jokeCrucial makes great products, but if you happen to receive a defective one after the resellers return period, be prepared to exercise a lot of patience. The warranty claim process with Crucial is extremely slow.Here's what you can expect:You have to pay for shipping (which takes 3-4 days).Then you wait for them to inspect the part and approve a replacement (5-10 business days).After that, you wait for shipping confirmation of the replacement (2-4 business days).Finally, you wait almost another 5 days for the part to arrive.Altogether, this process can easily take a minimum of a month.In my case, the SSD I had was discontinued, so they offered me a newer model. Sounds good, right?Wrong. They recommended an SSD that isn’t even supported by my laptop.While the new SSD works in my other PC, it's not compatible with the laptop where I need it. Crucial tried to offer solutions that you can easily find on Google (many of which I had already tried), and I agreed to go through them just to see if there was anything new that could solve my issue. Unfortunately, none of the suggestions were helpful.After going through all the troubleshooting that I had already done, they essentially stopped responding. I was really upset because they had promised to resolve my issue within 48 hours, yet it's now been almost 72 hours, and I’ve heard nothing.To Crucial: If you're going to respond to this review, I expect an actual solution, not more troubleshooting steps. I’ve already tried everything.UPDATE:They decided to blow me off by not taking accountability and saying that manufacturer of the laptop needs to solve the issue. Thank you Crucial, this will be the first and last product that I will buy from you :)UPDATE #2:No follow up after 1 week. It's been 1 month and 2 weeks without a laptop. UPDATE #3:Crucial followed up and basically, they are not taking accountability for this and told me to correlate with laptop manufacturer since they claim this is a "laptop" issue. This is something that I did, and laptop manufacturer stated that this is not an issue on their end based on the situation that I explained to them. They suggested to run a diagnostic but unfortunately running this would cost me the same or more than buying a new SSD (this is not my plan).My unique situation Crucial states that they "honored" the warranty since the replacement works (It works on my home PC).Crucial's logic here is "we gave you a replacement, what else do you want us to do?"Sure, this is correct, but the replacement is intended for my laptop not my PC. How would the situation be if I told you that I verified it with someone's else computer?Just give him/her the SSD since it works on their computer?This is just a poor way to close my case.I honestly give up, this is a waste of my time as a customer trying to solve something that is clearly Crucial's responsibility to do. I hope whoever is considering buying a product from Micron reads this review and changes their mind.It's been 1 month and 2 weeks since I started the warranty claim.
After their SSD Crucial X10 Pro was defective after only 4 months, I lost several data and spent 1.5 hours on the phone with Apple support to try to recover the lost data. The support (Mohammad Q) offered to send the item at MY expense to the Czech Republic from Switzerland. After asking if they could send me an SSD directly without having to pay even more and waste even more time due to a mistake on their part, they simply refused.I said I'd contact Amazon about the situation, and then Mohammad Q abruptly ended the conversation without any notice. And as luck would have it, no email requesting a support evaluation was sent.After checking online, I'm far from being the only customer with problems with this model of SSD. So this is a general problem with their manufacture. Making customers pay for their own mistakes is shameful.This company's customer support is extremely useless and inefficient. Mohammad Q, who dealt with my case, was unfortunately useless and even rude in cutting off the conversation so abruptly.
The person I spoke with barely spoke English. Further more, her voice was very broken up. I assume she was on an IP Phone with a bad connection. She promised me an email to further process my warranty exchange for my dead 1TB Crucial P3 Plus NVMe M.2 SSD. Now, 3 hours later, still no email. What next???? The next day, I called their Technical Support line. After talking with the service tech, he sent me an email that contained a link on how to reset the NVMe drive so it will be recognized by the system. I followed the procedure and now the drive is working, again.I have increased by rating by 2 Stars. Next time, I won't bother with the Warranty Support line, but go straight to their Technical Support line.Very frustrating experience, overall.
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