Warranty is a jokeCrucial makes great products, but if you happen to receive a defective one after the resellers return period, be prepared to exercise a lot of patience. The warranty claim process with Crucial is extremely slow.Here's what you can expect:You have to pay for shipping (which takes 3-4 days).Then you wait for them to inspect the part and approve a replacement (5-10 business days).After that, you wait for shipping confirmation of the replacement (2-4 business days).Finally, you wait almost another 5 days for the part to arrive.Altogether, this process can easily take a minimum of a month.In my case, the SSD I had was discontinued, so they offered me a newer model. Sounds good, right?Wrong. They recommended an SSD that isn’t even supported by my laptop.While the new SSD works in my other PC, it's not compatible with the laptop where I need it. Crucial tried to offer solutions that you can easily find on Google (many of which I had already tried), and I agreed to go through them just to see if there was anything new that could solve my issue. Unfortunately, none of the suggestions were helpful.After going through all the troubleshooting that I had already done, they essentially stopped responding. I was really upset because they had promised to resolve my issue within 48 hours, yet it's now been almost 72 hours, and I’ve heard nothing.To Crucial: If you're going to respond to this review, I expect an actual solution, not more troubleshooting steps. I’ve already tried everything.UPDATE:They decided to blow me off by not taking accountability and saying that manufacturer of the laptop needs to solve the issue. Thank you Crucial, this will be the first and last product that I will buy from you :)UPDATE #2:No follow up after 1 week. It's been 1 month and 2 weeks without a laptop. UPDATE #3:Crucial followed up and basically, they are not taking accountability for this and told me to correlate with laptop manufacturer since they claim this is a "laptop" issue. This is something that I did, and laptop manufacturer stated that this is not an issue on their end based on the situation that I explained to them. They suggested to run a diagnostic but unfortunately running this would cost me the same or more than buying a new SSD (this is not my plan).My unique situation Crucial states that they "honored" the warranty since the replacement works (It works on my home PC).Crucial's logic here is "we gave you a replacement, what else do you want us to do?"Sure, this is correct, but the replacement is intended for my laptop not my PC. How would the situation be if I told you that I verified it with someone's else computer?Just give him/her the SSD since it works on their computer?This is just a poor way to close my case.I honestly give up, this is a waste of my time as a customer trying to solve something that is clearly Crucial's responsibility to do. I hope whoever is considering buying a product from Micron reads this review and changes their mind.It's been 1 month and 2 weeks since I started the warranty claim.
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