After their SSD Crucial X10 Pro was defective after only 4 months, I lost several data and spent 1.5 hours on the phone with Apple support to try to recover the lost data. The support (Mohammad Q) offered to send the item at MY expense to the Czech Republic from Switzerland. After asking if they could send me an SSD directly without having to pay even more and waste even more time due to a mistake on their part, they simply refused.I said I'd contact Amazon about the situation, and then Mohammad Q abruptly ended the conversation without any notice. And as luck would have it, no email requesting a support evaluation was sent.After checking online, I'm far from being the only customer with problems with this model of SSD. So this is a general problem with their manufacture. Making customers pay for their own mistakes is shameful.This company's customer support is extremely useless and inefficient. Mohammad Q, who dealt with my case, was unfortunately useless and even rude in cutting off the conversation so abruptly.
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