The person I spoke with barely spoke English. Further more, her voice was very broken up. I assume she was on an IP Phone with a bad connection. She promised me an email to further process my warranty exchange for my dead 1TB Crucial P3 Plus NVMe M.2 SSD. Now, 3 hours later, still no email. What next???? The next day, I called their Technical Support line. After talking with the service tech, he sent me an email that contained a link on how to reset the NVMe drive so it will be recognized by the system. I followed the procedure and now the drive is working, again.I have increased by rating by 2 Stars. Next time, I won't bother with the Warranty Support line, but go straight to their Technical Support line.Very frustrating experience, overall.
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