We rented RV from cruise America.We picked it up in Lake Elsinore, California.It was a very easy transaction and we were on our way. To Idaho, the people that ran the lake elsinore cruise america were very nice and helpful. They told us that we had five hundred dollars coming back to us for the cleaning deposit. They told my husband.It would be put back on the card 3to5 business days. But we had a small problem.My husband lost our credit card on our trip and we had to get emergency one. We let them know that the credit card number had changed and that for us to call the billing department and explain to them what happened, because all of their deposits come back through the billing department. So I called.Back to cruise america's 18 hundred number and they told me that the billing department does not have a phone number and you cannot reach them by phone, you have to email them so I did. I waited about 5 days because I had not heard from them yet.And I called back and they told me it would take anywhere from 7to2 ten days for them to return emails. It's been 13 days now.And I haven't heard anything from them yes, i don't know how they can run a business like this where you can't contact the billing department by phone to be able to resolve problems, this is no way to run a business or to the wise.If you're waiting for your deposit.Good luck you may never get it back.Charles Pino
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