I purchased equipment eight months ago, and I have to say, the customer service has been incredibly disappointing. After my purchase, I encountered several issues and reached out for assistance, but the interaction was far from satisfactory. Every time I contacted support from rep, I was met with vague responses and no follow-up answers To my questions. It felt as though my concerns were not being taken seriously.After my initial inquiries, I received little follow-up to check if my issues were resolved, leaving me in the dark about the status of my event.The recent planning launch event was poorly organized, Needless to say, overwhelmingly delayed after eight months Later. Information is not communicated effectively, and it seems like the Representative is Always unprepared to handle questions or provide assistance.Overall, the customer service experience has been extremely frustrating and decided to never purchase from this company ever again outside of the consumables that I need, and that has been handled poorly as well. this type of equipment is Way too expensive for this type of treatment and customer service and I hope they can improve their interactions and support in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
We help people discover their Beautiful. Providers - Enhance your practice. Expand your services. And enjoy all the the benefits of partnership. Patients - Ready to find your beautiful? Get started today by locating a Cynosure provider near you.