www.cynosure.com

Untrustworthy company

Cynosure is trying to bill and collect for an item I did not order. I was sent the wrong thing and now after 22 months are demanding payment for an item that does not match the description of my signed contract. August 30,2021 I signed a contract for a near new hair removal laser. I paid cynosure $57,175.00 with two credit cards. I received a laser on October 1,2021. The laser that I was delivered was refurbished and it had a different sierial number than the contract I signed. I promptly objected to the acceptance of the laser. This is a breeched contract. The sales rep refused to take it back, give me what I signed for or even give me a discount. I called my two credit card companies and submitted a charge back. December 1,3021 I paid $980.00 to return the laser I did not order. The company legal department refused delivery. The laser was not improper working order as it would not hold water. The company wanted to send someone out to fix it I said no. The sales rep offered it to me for $40,000 and I told him I would not pay $20,000. I told them that the property was abandoned and that I would start to charge them $10.00 a day for storage. In March 2022 my second charge back of $45,000.00 finally came back in my favor. I received one call from Cynosure accountant. I explained that the contract was breeched and for the 6th time I offered them to come and get there laser. I never heard anything from the company until June 7,2023- 15 month later! I received a call from accounting followed by a statement. The next day I get 2 calls from a 3rd party collections agency threatening legal action. This was followed by a letter demanding $57,175.00. Cynosure will stop at nothing to destroy my credit.

Date of experience: Jun 07, 2023