Had an odd and unusual issue with a pair of ProMark sticks. I thought I'd report it as it might help to ID a possible quality control problem. Within 45 minutes, Steve from Customer service reached out and requested some additional info. and offered to send me a replacement pair. Yeah... it's only a pair of drumsticks, but D'Addario listened and took care of me. A pleasant surprise in today's world. That's why I'm a lifelong customer across their drum and guitar product lines. Thank you Steve, and thank you D'Addario!
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