I have previously used this garage as have my family - all without issue. However that was back when it was a genuine family run establishment - it’s now too big for its boots and I would rather recommend Arnold Clark (who I absolutely detest as do many many others!) - the Hayton Group really are THAT appalling! Customer service here doesn’t exist. Nobody gives one toss when they have your money - and sadly I paid in full in cash! Bought a Mercedes that I was lied to about the spec. So I refused to take it. Told I couldn’t have my deposit back (I think you’ll find I can under the consumer rights act 2015!). Agreed to give The salesman at Carlisle a second chance - wish I hadn’t bothered as then they bumped the Audi I purchased before collection and just said nothing. Initially wouldn’t take responsibility until I proved it was damaged on collection...then they agreed to sort it. Except they didn’t! The damaged alloy wasn’t repaired just “improved”! Managers refuse to speak to you; the staff are discourteous and then upon collection the car was filthy inside and out (in a covid pandemic! Appalling!). They’d driven it to Penrith and back - which is apparently now 51 miles from Carlisle.......really?!! And then hadn’t even refuelled it. And to add insult to injury the alloy wheel was still damaged (they’d buffed it up and basically filed out the original damage which made the wheel look even worse on a diamond cut alloy! Fabulous job - not! But apparently that’s “acceptable” - sadly not when it’s not as it was when it was purchased!). Oh and now the window and door are scratched which is also apparently fine. Absolutely disgusted that the director of the company has point blankly refused to speak to me! The issue is currently sat with my lawyers whilst the car is still sat covered in filth at haytons. Do yourselves a favour and AVOID!
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