Review Time
Just bought a secondhand Mazda MX-5 from Ben at Southport branch. I've used the dealer previously with two Mazda company cars, a 6 estate and a CX-5. The dealer was great servicing them, and Ben dealt with our purchase professionally and with the minimum of fuss. I'll seriously consider using them again and would recommend them to anyone, unless, of course, something happens to make me change my mind, but I'm sure I won't.
Purchased a Mazda MX30 EV. Demonstrator less than 300 miles on the clock. Being involved in sales for most of my business life, I can be wary of salesmen. However I could not have been more impresses with the friendly professional service we received from Ian, including him taking a 30 mile round trip to ensure that the wide opening doors would not cause us a parking problem. Happy with the dealNOTE to self, keep away from car showrooms it costs you money
Recently bought my third car from this company however after seven weeks the gear selector failed on the car although I have a warranty it is not covered for this particular item! Indeed what I looked at the warranty there is virtually nothing is covered by it not worth the paper it is written on! And now it is going to cost me over 300 pounds for the repairs I contacted the company no sympathy whatsoever the chap on the phone was a trainee and didn't have a clue what was going on! sometime ago I bought my daughter a Audi from this company and the manager I found was very helpful however on this occasion unfortunately they couldn't care less! I wasn't even informed although it was only a few weeks previous that the Lancaster garage was closing down! Well thanks very much for telling me! No I'm afraid I will give this company a big miss. As usual like most car dealers once you have bought the item they couldn't care less what happens to you and your vehicle. As previously stated I have bought three vehicles in the past from this company and this is the way they treat their loyal customers! I will never buy a car off you again after the way I was treated on the phone no apologies nothing! And in future any opportunity I get I will inform people not to bother purchasing anything from yourselves.
I can’t praise Ryan highly enough, he made the whole process of buying my new car so easy and straight forward. He explained everything in detail and kept me informed throughout the whole processExcellent customer service from start to finish
Would highly recommend David Hayton Carlisle when choosing and buying a new car. There was no pressure to buy and I was given helpful advice from Justin about the size and style of car which suited me best. Ryan made the handover extremely stress-free and he explained everything in a patient, professional and reassuring way. Excellent.
Bought a used Mazda 3 from their Southport branch. Car I bought is spotless…not a mark on the bodywork and it was valeted to showroom condition. The salesperson Phil was friendly and helpful and the purchase/exchange was efficient. Would not hesitate to buy from this dealership again
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