They didn't deliver my framed canvases in the time framed provided, but what was more frustrating is that my order receipt said they DID deliver them. The online contact gives a response from AI, and I only learned that they had not shipped them yet when I called their help line. Worse yet, they charged the wrong amount for no reason at all (my bill was around $230 and they withdrew over $500 dollars from my account). I was assured that I would be refunded for the money (that they were NOT authorized to take) within 14 business days. That time has passed without the arrival of my refund. My canvases did end up arriving (they shipped them one day before I would have been allowed to file a missing claim). The wrongful charge still hasn't been corrected. I have had to call them at least five times and I will have to continue if they don't refund my money. The product is fine, but I will not shop with them again given their lack of accurate communication and accurate financial withdrawal. If a business charges the wrong amount of money for no reason (which is totally unacceptable), they should be quick to resolve that issue. As it is, I have wasted a lot of time on this.
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