Review Time
Called and talked with Sean this evening. My wife's new SEAC BCD inflator button was very hard for her to press do to her Rheumatoid Arthritis. We leave for Cozumel in less than two weeks. Sean wasn't sure if the Dive Rite inflator/deflator would work her SEAC. He told me he would research it and call me back. An hour or so later he called with pictures of the DIve Rite inflator/deflator working on a Seac. Placed the order and should be here in plenty of time for me to put on for our trip. He actually was able to push both inflator buttons to make sure it was an easier push. That folks is great service. Thank you Sean!
I bought a sitech flex replaceable wrist and neck kit with DRIS. The first awkward thing was that the tool to place the neck seal in the neck ring was not included. In addition, seems like the material used in the ring set - especially the slaggo flex ring set - is of poor quality as it broke after changing the seal once! Loking at the Sitech website I found they do have quality standards. I asked DRIS about replacement and they told me there's no warranty on "just a piece of plastic". Disturbed to think that not only the price for the plastic but also one of the pieces of plastic that keeps me from freezing, I started looking into more details. After further investigation, I found DRIS are not sitech approved vendors! I asked them about it, but haven't heard back since. They do have great prices, but you might be getting shitty products. So be aware!
I’ve made numerous purchases with DSR since 2022, and they’ve never let me down.Most recently, I worked with Chris Wilhoyt, who was helpful and great to deal with. I ordered a setup sight unseen, and while I ended up not too happy with the product itself (which I specifically asked for from Chris), the service was excellent. When I contacted the company to return the items after receiving them, that’s where Sean Ismail stepped in.Sean was extremely knowledgeable and courteous. I wanted to return the items, and he went above and beyond to help me explore alternative options that better suited my needs. He emphasized several times that he’d gladly process the return if that’s what I wanted—his priority was simply making sure I was happy, which immediately put me at ease.I’ll admit I’m not always the easiest customer to work with, but Sean was incredibly patient. He took the time to ask me detailed questions about my diving style and what I was hoping to accomplish. Based on that, he suggested gear I never would have considered. Thanks to his experience, deep product knowledge, and professionalism as a dive industry instructor, both in and out of the water, he turned what could’ve been a disappointing return into a setup I’m genuinely excited about for the long term.There was absolutely no pushy sales behavior—just a thoughtful, in-depth conversation (did I mention it was lengthy? 😄). I hung up the phone excited about my new order and confident I’d made the right choice.If you’re looking for someone who truly listens, offers well-thought-out options, and explains why those options may be a great fit for you, I highly recommend Sean Ismail - not just as a salesperson, but as your go-to dive product specialist.Thanks again, Sean!—R
The service provided to me my DRIS and particularly Sean Ismail was amazing. He was incredibly knowledgeable about various dive equipment, and I am confident that the new equipment I purchased is ideal for me. I was not pressured into any purchases, but was well informed and supported in my acquisition. Furthermore, he was amazing in supporting my ReActivate training! I started diving 30 years ago, and have been in a lot of dive shops, but none come close to the experience I have had with DRIS, and Sean. Thank you!
I recently placed an order for a dive trip. A part was missing which they didn't have in stock. They actually reached out to another vendor and ordered the missing part for me to get in time for my trip. I don't think I have ever experienced customer service that is this good. The best!
Just took the HOG Regulator repair class, and it was excellent! Steve and Dan were very patient while we learned all that steps to service this equipment. In addition, every time I have ordered from them they have always been there to make sure I was ordering the right gear for what I was looking to accomplish.
I ordered swim goggles for my granddaughter and I chose one based on the reviews. I am so glad I did! The quality is great and the adjustment strap is not made out of rubber so it is so much more comfortable to adjust. It even came in a hard plastic storage box. I had to reach out to customer service regarding shipping and right away got a response. Shipping was quick and I am so glad I ordered from dive right scuba instead of Amazon. Great company
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