I’ve made numerous purchases with DSR since 2022, and they’ve never let me down.Most recently, I worked with Chris Wilhoyt, who was helpful and great to deal with. I ordered a setup sight unseen, and while I ended up not too happy with the product itself (which I specifically asked for from Chris), the service was excellent. When I contacted the company to return the items after receiving them, that’s where Sean Ismail stepped in.Sean was extremely knowledgeable and courteous. I wanted to return the items, and he went above and beyond to help me explore alternative options that better suited my needs. He emphasized several times that he’d gladly process the return if that’s what I wanted—his priority was simply making sure I was happy, which immediately put me at ease.I’ll admit I’m not always the easiest customer to work with, but Sean was incredibly patient. He took the time to ask me detailed questions about my diving style and what I was hoping to accomplish. Based on that, he suggested gear I never would have considered. Thanks to his experience, deep product knowledge, and professionalism as a dive industry instructor, both in and out of the water, he turned what could’ve been a disappointing return into a setup I’m genuinely excited about for the long term.There was absolutely no pushy sales behavior—just a thoughtful, in-depth conversation (did I mention it was lengthy? 😄). I hung up the phone excited about my new order and confident I’d made the right choice.If you’re looking for someone who truly listens, offers well-thought-out options, and explains why those options may be a great fit for you, I highly recommend Sean Ismail - not just as a salesperson, but as your go-to dive product specialist.Thanks again, Sean!—R
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