Ordered a pizza for collection from their Harrogate, Leeds Road branch online. Submitted the order at a cost of £35 however the receipt came through at a cost of £57! We contacted the branch immediately who said and I quote, ‘not our problem, the discount hasn’t gone through.’ When we asked for the difference to be refunded we were advised we had to go to the dominos website and go through head office to request it. At this point given how unhelpful they had been we requested they cancel the order, this was apparently against their policy and they couldn’t cancel it. Upon pressing the point they did cancel it but we had to go through head office for a refund. After the automated response we did not receive any further communication let alone a refund so we had to complain again! Finally, ten days later we received a refund but no compensation or response to how our complaint regarding the branch representative had been managed. Won’t ever use again. Overpriced and very poor service. Not the first time we have had bad service from them, wrong and late orders and no customer service whatsoever so this is the final straw for us!
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Domino's Pizza lets you browse coupons and order online - try the all new hand tossed crust, robust sauce and shredded mozzarella cheese.
