www.dongiovannisbristol.co.uk

3.2
3.2 Based on 12 reviews

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Justin Wilson
HAPPY BIRTHDAY TO US (OR NOT)

HAPPY BIRTHDAY TO US (OR NOT)My oldest sister who eats at Don Giovanni on a regular basis thought it would be nice for me and my other sister's Birthday presents to treat us for a meal in Don Giovanni in Manchester and a night at the theatre. She booked us a table for 17.00pm so we would have enough time to have a relaxing meal and go and watch Bed knobs & Broomsticks. My Sister got there early about 16.20pm and had a few drinks whilst she was waiting for me. In total their was 6 of us.They advised us that our table wasn't ready, so we waited at the bar, time past and we asked again and we were told 10 minutes. It was a long 10 minutes, we got sat down at the table at 17:50pm, We sat and we waited, and waited, no one came to take our order, by this time is was 18.05pm.someone finally came to take our order, then we waited and waited for our food, now it was 18.40pm, we asked a manager who said our food was coming, finally it came, I had order Sea Bass filleted and that's what I got just that no veg nothing. Three of my family ordered risotto and the portion size was a joke, I kid you not, you get more in a Muller Rice pot.Not at any time did a waiter come to our table to ask if we wanted any more drinks, I had to go to the bar myself, yet people around us were getting table service, we were not asked if we would like any water.As for dessert, oh yeah we couldn't get one as we had to leave at 19.15pm to get to the show on time.We spoke to different acting managers and the welcoming staff who managed the tables about how we were not happy. Not one of them was interested in the fact we were not happy. I can honestly say true to my heart, it was the worst experience we have ever had. The lack of interest in the customer if they complain about anything and yes this is what we think it was all about. All because we asked how long our table was going to be. I won't be going back to this restaurant and I wouldn't recommend it to any one.

1
Date of experience: Oct 24, 2021

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