Customer service extremely poor. Takes ages to get through to anyone. Web site gives no idea of stock and delivery status. I was promised a delivery date but on calling on delivery date I was told that item had not shipped. Left with a hole in the ground but no drain channel, so no option but to cancel and order from alternate supplier who arranged for me to collect same day. I really wish that I had looked at the reviews before I ordered as I am clearly not alone in having a poor experience with this company.
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