Review Time
The reviews on here made me really nervous to use this company, but as others have mentioned, their prices are about half the price of elsewhere. The website states that orders should be dispatched within a day, however, I placed my order on a Thursday, and it wasn't dispatched until the following Wednesday. Yes there was a bank holiday Monday in this time, but surely that shouldn't even had made a difference if it was supposed to be dispatched on the Friday. The problem here is that the website said it would be dispatched sooner, coupled with the bad reviews, which made me really nervous. Had the website been more realistic, this would have been fine.Now, I've received my order, but one of the items has been sent in the wrong colour. Let's see how quick they are at rectifying this.Another thing, there seems to be several websites under different names, all with the same design, selling this same thing. I rang the number for drainage-channel.co.uk and didn't get a response, so tried one of the other numbers and managed to speak to someone about my drainage-channel order. This just seems a bit weird.If they can sent me a replacement speedily and in a hassle-free manner, I will update the review accordingly. Edited to add, after a phone call they are sending out a replacement. Hoping it arrives quicker than the first order.
Do not use this company. Customer satisfaction would rate ZERO.Confirm items are in stock so as per the website despatch within 24 hours.Fast forward 7+ days and still no order / delivery.Customer services fob off with revised dates and do not seem willing or interested to make amends as they admit its an error on their part eg send a courier to the trade counter to pick up the items. So I'm left with open trenches and exposed drains for over a week (hey will probably be over 2+ weeks) and basically the answer is wait for when the parts will eventually get picked up from the trade counter or just cancel your order. Clearly this company has that much business it they can treat customers this way or happily cancel orders. So if you want the parts to complete your job and get paid don't use this company
Incorrect items delivered so was asked to parcel it up for collection and mine would be with me by Monday. Sent an email Monday morning no reply then telephoned Monday lunch to be told oh shes just going on lunch. So I still have no aco drains workmen here soon so now purchasing from a company that can do there job.
Placed an order for channels and then phoned the next day to enquire about delivery. The lady on the phone said they don't have them in stock since this morning even though I ordered the day before. I politely said that they should remove them of the website if not in stock, then she offered the galvanized ones for extra money. I was unhappy with the customer service and said a business shouldn't be run like this to which she replied "I don't run the business". If this is the front face of your company with that attitude I recommend you get someone who cares about sales. I immediately cancelled my order and I would not recommend them at all.
Shocking telesales as they virtually never answer the call. When I did get through the lady advised which channel to buy and when it arrived it was incorrect and unsuitable for the job as it didn't have side knockouts and 90degree joints weren't available in that range. Utter waste of time and money. I scrapped this lot and went elsewhere feeling ripped off by this shambolic outfit.
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