Having ordered sabers from this company back in February, I have to say.... Be wary about placing an order with this company at this time! Paul, the owner currently has supply issues which he is not pre-warning customers about and the lead times quoted on the website do not reflect the real delivery times for potential orders placed (in my experience)After placing a considerable value order, I received confirmation and was looking forward to receiving my sabers as per the delivery dates quoted on the site 2-6 weeks maximum.After 5 weeks I had heard nothing so decided to contact their customer services team. I sent 4 emails to which all were not responded to. Growing evermore concerned I decided to reach out to Paul (the owner) himself and call him. This unfortunately was also unsuccessful. I also had Paul's email address so sent a series of emails and eventually got a reply. Paul informed me that he is having difficulties with suppliers & mentioned sabotage among other things for the reasons regarding the delay of my order. Paul assured me and made a commitment to me that he would ensure my order was completed and delivered by the end of April. I thanked him for his honesty and agreed to wait the extra amount of time (Having been assured by the owner himself). Unfortunately as the end of April neared to a close I had to email again (and again) to find out what was happening, no news, no info on shipping, nothing!Paul became very difficult to deal with so I decided to cancel my order on the 1st of May.Unfortunately this was not received in the professional manner I had hoped.I was told that if I wanted a refund then all I had to do was return the sabers - even though at this time, they had not even been shipped out to me yet! (Which made no sense whatsoever) I was then told by Paul to deal directly with Customer services as he does not get involved with these things (Even though he had done, and made a personal commitment to me for delivery in April) Customer services then failed to address the situation and comprehend the fact that I was entitled to a refund & that the order had not even been shipped out.I faced a very bad situation which with some extra emails and contacting via social media, eventually lead to Paul issuing a refund on the 16th of May.I would encourage people to be wary at this time placing any orders with this company. I have also recommended some steps to Paul which may help improve things for his business in the future. If you decide to buy from this company please do your research first and contact prior to purchase to gain a commitment from them for a realistic lead time.There are many customers who have experienced issues & dealing with Paul is far from easy! I have given one star as he did eventually refund my money which I am legally entitled to.If you are experiencing difficulties with your order then in this case "Persistence overcomes Resistance"I hope Paul sorts things out but I have a Jedi feeling it wont be anytime soon!Order with caution people!
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We design, manufacture, and sell the most original, affordable, and highest quality lightsabers in the world. We offer sabers from every manufacturer possible to bring you the best of the best and the most variety possible.
We now offer more services than any other lightsaber company on the market including but not limited to, leather wrapping, installing, repairing, weathering, and for the first time ever....We can change the color of your entire lightsaber hilt or even just a piece!
We have relaunched our company to become the NEW DX SABERS in august of 2024. Along with our new head of customer service, Emma Walsh, we offer live support, new sabers every week, sabers delivered in 2 weeks or less and we are able to really stand by that fact.
If any delays are caused customers may be compensated depending on the circumstances, and we have become much more dedicated to customer care and resolutions.
We invite all of you to come join our DX SABERS family, and remember any saber you purchase from us will lifetime warranty every saber you own!
Thank you to everyone who makes our business and living our dreams possible, and we love you with all of our hearts.
May the force be with you all and if you need anything or any help please email support@dxsabers.com See more
