I purchased a neopixel saber back in January. I believed for awhile that the owner of the company (Paul) was a very kind and professional business owner which I respected as an entrepreneur myself. Well... I was mistaken. After asking a few times for order updates I just kept getting dragged on and spoon fed lies which is rather unfortunate. After doing my research via reddit, google, etc, I came to find out that their supplier cut them off a couple months ago. I personally think the worst part is that he's taken down his google review page and tries to fabricate his reviews which is just a scummy business practice in my opinion. Not to mention, it's virtually impossible to get a refund because this guy will go ghost and the banks won't allow for it, especially if you've been waiting as long as I have. The only reason this isn't a 1 star review is because I do believe Paul is a nice guy with good intentions for the star wars community, but there's obviously been issues with suppliers, customer support, falsified reputation, and company staff. DX Sabers has got a lot to figure out, and I highly recommend pursuing a more reliable company for the time being whether you're a collector or just someone who wants a dang lightsaber.
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We design, manufacture, and sell the most original, affordable, and highest quality lightsabers in the world. We offer sabers from every manufacturer possible to bring you the best of the best and the most variety possible.
We now offer more services than any other lightsaber company on the market including but not limited to, leather wrapping, installing, repairing, weathering, and for the first time ever....We can change the color of your entire lightsaber hilt or even just a piece!
We have relaunched our company to become the NEW DX SABERS in august of 2024. Along with our new head of customer service, Emma Walsh, we offer live support, new sabers every week, sabers delivered in 2 weeks or less and we are able to really stand by that fact.
If any delays are caused customers may be compensated depending on the circumstances, and we have become much more dedicated to customer care and resolutions.
We invite all of you to come join our DX SABERS family, and remember any saber you purchase from us will lifetime warranty every saber you own!
Thank you to everyone who makes our business and living our dreams possible, and we love you with all of our hearts.
May the force be with you all and if you need anything or any help please email support@dxsabers.com See more
