I received a damaged pot which was really dented in on one side. I first called the customer service team on Thursday 6th Feb on the number they provide and was told quite abruptly that they could not help me and I should send an email instead. So that is exactly what I did. I wrote to explain my situation and ask if it was possible for them to send me a replacement pot. Since I'd already ordered the large size and this was fine and exactly as shown in the pictures on the website.The response I received is below:"Hi You can send them back but if I send you a replacement it may be the same as they are purposely designed to be distressed, RegardsLee B"I wrote back stating there was a difference between distressed and faulty.I've heard nothing back at all. So I'm left with a damaged pot. Not the kind of service you would expect from a company who apparently pride themselves on their friendly customer service team who are always happy to help!.
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The Home Of Florist Supplies: for all your florist sundries including ribbons, cellophane, silk flowers, floral foam, glass vases, wedding accessories and much more. Trade & Wholesale accounts available.
